Privacy Policy

Privacy & data protection

Your trust and personal information matter to us

At Bal Pandit, protecting your personal information is a priority. This Privacy Policy explains what information we collect, how we use it, and the steps we take to safeguard it when you visit our website, contact us, or make a purchase.

Information We Collect

When you place an order, create an account, or contact our team, we may collect:

  • Your name and contact details, including phone number, email address, billing address, and shipping address.
  • Payment and transaction information processed securely through our payment partners.
  • Communication details, including messages, enquiries, feedback, or support requests you send us.

How We Use Your Information

We use personal information only when it is reasonably required to operate and improve our services:

  • To process, pack, ship, and deliver your orders.
  • To communicate with you about an order, delivery, account, or enquiry.
  • To provide customer support and after-sales assistance.
  • To improve our products, services, security, and website experience.
  • To send occasional updates, offers, or newsletters when you have chosen to receive them.

Data Security & Payments

  • Online transactions are protected through SSL encryption and appropriate website and payment-gateway security practices.
  • Payments are processed through trusted payment options such as Razorpay, UPI, and supported credit or debit cards.
  • We do not store complete credit or debit card details on our website servers.

Sharing of Information

We do not sell or rent your personal information. We disclose only the information reasonably necessary to:

  • Trusted logistics providers, such as Delhivery, for packing updates and order delivery.
  • Payment gateway providers for secure transaction processing.
  • Government authorities, regulators, or legal advisers when disclosure is required under applicable Indian law.

Your Rights

Subject to applicable law, you may:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of eligible personal information.
  • Opt out of promotional emails or messages at any time.

Cookies & Tracking

Our website may use cookies and similar technologies to remember preferences, maintain essential shopping functionality, understand website usage, and improve your browsing experience. You may restrict or disable cookies through your browser settings, although some website features may then work differently.

Grievance Officer

For questions or concerns about your personal information or this Privacy Policy, please contact: