Clear support when an order arrives damaged
At Bal Pandit, every flashcard set is packed with care, sealed securely, and dispatched only after strict quality checks. We also record a packing video as proof of quality before handing your order to our delivery partner, so you can trust that it leaves us in perfect condition.
When Returns Are Accepted
We accept returns only when a product arrives damaged. Our flashcards are made to last and each order is securely packaged, so damaged deliveries are rare.
Steps for Return & Refund
- Inspect on Delivery: If your package appears damaged, please record an unboxing video so the condition can be verified.
- Initiate the Return: Contact us within 24 hours of delivery with your order details, clear pictures or video of the damage, and the reason for your request.
Phone: +91 96242 46332 · WhatsApp: +91 96242 46332 · Email: balpanditofficial@gmail.com - Send Back the Package: Ship the item to the return address provided by our support team. Return shipping must be arranged and paid for by the customer.
- Verification: Once the returned package reaches us, our team will inspect the product and supporting evidence.
- Refund or Replacement: After verification, we will issue a full refund or send a free replacement, according to your preference.
Non-Returnable Conditions
- Returns are not accepted for reasons other than delivery damage.
- Used, opened, incomplete, or altered flashcard sets cannot be refunded or replaced.
- Requests submitted more than 24 hours after delivery may not be eligible.
Our Promise
We know your baby’s learning journey is too important to wait. In the rare event of a damaged delivery, we will work to process your verified refund or replacement quickly and without unnecessary difficulty.